We want to ensure your satisfaction with every purchase. If you are not fully satisfied, please review our return and refund terms below.
Eligibility for Returns
You can request a return within 7 days from the date you receive your order. To qualify for a return:
- The item must be unused and in the same condition as when you received it
- The product must be in its original packaging
- Proof of purchase is required for all returns
How to Initiate a Return
To begin the return process, please email us at [email protected] with your order number, contact details, and reason for return. Our customer support team will guide you through the return instructions.
Return Shipping
The cost of returning the item will typically be the responsibility of the customer unless the return is due to a mistake on our part (such as wrong or defective item).
Inspection and Refund
Once we receive the returned product, it will be inspected to ensure it meets the return criteria. We will notify you of the refund approval or rejection after the inspection.
Refund Process
Approved refunds will be processed in cash only, in line with our Cash on Delivery payment method. The refund will be issued promptly after confirmation of the return.
Exceptions
Returns will not be accepted if:
- The product has been used, damaged, or altered
- The original packaging is missing or damaged
- The return request is made after the 7-day return window
Customer Support
If you have any questions or need assistance regarding your return, please contact us at [email protected]. We are here to help.